You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing team@kausy.com

Our products are appropriate for all skin types: they’re dermatologist tested and formulated for all skin types.

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We have just launched and are working to get our products certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.

Your purchase of Kausy products is only for your personal use. By purchasing Kausy products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

We’re only able to guarantee the authenticity of products purchased on Kausy.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through Kausy.com or at our retail locations.

We can’t wait for you to try Kausy too! Follow our Instagram or subscribe to our mailing list for information about future sampling opportunities.

Lucky you :) Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

Gift cards work like store credit on Kausy.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.

We are working closely with our external partners and carriers to ensure your Kausy can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
Singapore: Standard Pre-Order: 3-4 weeks

Kausy currently ships only to Singapore. We are working on bringing Kausy everywhere around the world. Tag us @Kausyofficial to let us know where you live!

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Domestic sales tax is currently not being be applied to all orders.

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via team@kausy.com. We can give you the inside info.

If your order is shipping to an incorrect address, please email team@kausy.com.

The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

You can use one promo code per order. If you’ve encountered two valid Kausy promo codes during your travels through the Internet, please choose the one you want to use more.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Please email us at team@kausy.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon)

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email team@kausy.com and we’ll help find an alternative solution.

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email team@kausy.com if you have any questions — we’re here to help.

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at team@kausy.com (and include your original #KSY order number) and we’ll take a look!

If you’ve placed an order for In-Store Pickup, or if your order contains a gift card, please email team@kausy.com as soon as possible (including your #KSY order number and cancel/change request) and we can help.

We're sorry you didn't love your Kausy. Please reach out to team@kausy.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Don’t worry—Kausy packages don’t include return slips. Just reach out to team@kausy.com and we’ll help you place your return or exchange.

Please reach out to team@kausy.com. Just a reminder, if you are returning a gift, make sure to have the KSY # or email address of the person who purchased the order. Order # (KSY#) must be provided to place a return, and you will be refunded in full to your original form of payment. Gift cards are final sale.

If you received a product different from the one that you ordered, sorry about that! Please contact us at team@kausy.com and we’ll be sure to get you the Kausy you ordered!

Credit card refunds usually take 5-10 business days to appear on your statement.

If you were gifted Kausy but it isn't what you had in mind, you can return your items for store credit. Please reach out to team@kausy.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

Your credit card will be charged as soon as your order is accepted and processed.

Of course! You can make this change on your Account page. If you need help, email us at team@kausy.com.

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at team@kausy.com. Don’t worry—we check it constantly.